Equipment That Works When Lives Depend on It
Medical equipment failure in a clinical environment is not just a financial problem — it is a patient safety risk. GBioMed's after-sales support programme is built on a single principle: your equipment should never be the reason care stops.
We provide structured maintenance programmes, rapid breakdown response, and genuine spare parts — all managed by the same engineers who installed your devices. This continuity of knowledge means faster diagnosis, faster repair, and fewer repeat faults.
- Scheduled PPM visits at frequencies matched to OEM recommendations and usage intensity.
- Genuine OEM spare parts stocked in-country for rapid dispatch to any state.
- Calibration recertification included in every preventive visit, with traceable certificates issued.
- Online equipment register — full service history, upcoming visits, and part replacement records accessible by your team.
Everything Covered Under One Agreement
Every GBioMed maintenance contract includes a defined scope of services — transparent, documented, and delivered to agreed timelines.
Planned Preventive Maintenance (PPM)
Scheduled visits at OEM-recommended intervals — quarterly, bi-annual, or annual depending on device type and usage. Each visit includes full functional testing, cleaning, lubrication, filter replacement, and calibration check.
Corrective Maintenance & Breakdown Repair
When a fault occurs, our engineers respond within agreed SLA timescales. We diagnose, repair, and verify the device's return to full clinical specification — with all replaced parts documented and a post-repair test certificate issued.
Calibration & Recertification
Using NAFDAC-traceable and internationally calibrated reference instruments, we recertify measurement accuracy for diagnostic devices, monitors, pumps, and analysers. Calibration certificates are valid for accreditation, regulatory inspections, and ISO audits.
Genuine Spare Parts Supply
We stock high-demand spares for all major brands in our Lagos warehouse, enabling rapid supply to any Nigerian state. All parts are genuine OEM components with traceability documentation — no counterfeit or grey-market alternatives.
Remote Technical Support & Diagnostics
Many faults can be resolved remotely. Our engineers provide 24/7 phone and video-assisted troubleshooting, parameter reconfiguration, firmware issue resolution, and alarm management guidance — reducing unnecessary engineer dispatches and downtime.
Operator Refresher Training
High staff turnover in healthcare means new operators regularly need device training. We include periodic refresher sessions in maintenance contracts, ensuring your current clinical team can safely and effectively use every device in your inventory.
Your Maintenance Journey With GBioMed
From signing the contract to ongoing reporting — a clear, consistent experience every time.
Equipment Audit & Contract Scoping
We conduct a baseline audit of every device in your inventory — recording serial numbers, current condition, service history, and criticality. This forms the foundation of your customised SLA document.
Contract Activation & Schedule Setup
Once the SLA is signed, your PPM schedule is set for the year. Your facility receives a dedicated account engineer and is added to our online maintenance portal where you can track all visits, reports, and open service tickets.
Scheduled PPM Visits
Engineers arrive on the agreed date with all tools, replacement consumables, and reference calibration instruments. Each device receives a full check: clean, inspect, test, calibrate, document. A visit report is left on-site and uploaded to the portal.
Breakdown Response (When Needed)
When a device fails, your clinical team calls our dedicated helpline. A triage engineer provides remote support immediately. If on-site attendance is required, an engineer is dispatched within the contracted response time with pre-staged spare parts based on remote diagnosis.
Reporting & Contract Review
Regular performance reports covering uptime rates, faults logged, PPM compliance, parts consumption, and pending recommended actions are shared with your biomedical and management teams. Annual contract reviews allow scope adjustments as your fleet changes.
"Since signing the Full Cover SLA with GBioMed, our ICU has achieved 99.1% equipment uptime over 18 months. Their engineers know our devices inside out — and our clinical staff finally have the confidence that equipment will work when they need it."
— Head of Clinical Engineering, Private Tertiary Hospital, Abuja
What Makes Our Maintenance Programme Different
Most maintenance providers in Nigeria offer generic servicing. GBioMed offers OEM-grade care from engineers who know your specific devices — because in many cases, we installed them.
Continuity of Care for Your Equipment
The engineer who maintains your device is often the same one who installed it. This institutional knowledge cuts diagnosis time dramatically and prevents recurring faults.
In-Country Spare Parts Warehouse
Our Lagos stockroom holds critical spares for all major OEM brands. No waiting weeks for international shipments — parts reach any Nigerian state within 24 hours for Priority and Full Cover clients.
Audit-Ready Documentation
Every service action — PPM, calibration, repair, part replacement — is fully documented. Our reports are formatted to satisfy JCI, ISO 15189, NAFDAC, and state health ministry audit requirements.
Proactive Fault Prevention
Our engineers don't just respond to breakdowns — they actively flag wear indicators, consumable thresholds, and performance trends during PPM visits, allowing you to plan replacements before failures occur.